An order can only be canceled by support if you wait for 30 minutes after arriving at the location. This time will be verified, and accounts will be blocked if this option is misused.

If your order is cancelled due to the venue’s fault (for example, missing items, the order was already picked up, or the venue is closed), Support will mark the order accordingly, and you will receive the system-calculated payment for the trip. This process may take up to 24 hours.