Support is not able to cancel (“unassign”) an accepted order.
We also know that sometimes there may be situations where unlinking an order is necessary, and in such situations, of course, you can always count on Support’s help.

The order can only be canceled by support if you wait 10 minutes after arrival. The time will be verified, and if this option is used incorrectly, the accounts will be blocked.

If your course is canceled due to the fault of the premises (lack of products, order placed earlier, premises closed), Support will mark the order and you will receive the payment for the journey automatically calculated by the system.

If needed, you can also unassign an order yourself in the app (up to 10 times per month). After reaching this limit, please contact Support for assistance.