Our Gentle Recommendation:

Contactless delivery still means handing over the order to the customer, i.e., the customer receiving the order.

☑️ The order is delivered in a contactless manner – by placing it on the bag/in front of the entrance if, for example, the bag is wet.
Leaving the order unattended/uncollected by the customer can only happen at the customer’s explicit request or after agreement with support. In this case, please take a photo.

❌ If the order is left unattended without contact with the customer/support – the courier assumes the risk that the order was not delivered to the customer and may be taken by an unauthorized person.

☑️ Mark the order as delivered only if the customer has collected it personally or you have handed it over to the customer during a contactless delivery.