Venue does not have the order ready / cannot see my order
We know that restaurants sometimes are late or make mistakes when marking orders as ready. 🥺
We are all only human.
Always check your order pickup notes.
Nice to ask when your order will be ready.
Following the guidelines of restaurant employees.
In case of a long delay, contact Support who can take over the situation and send you to a new assignment. ✨
Order is cancelled?
If the venue does not have your order for some reason or has to cancel it after your arrival — contact Support and they will help you sort it out!